Steema Bug Fixing Policy
We encourage you to log any issue that you suspect to be a bug here.
Steema's support personnel will look at the issue and help you with any
workarounds that they might find.
1. Identifying the problem
While working on a project you may feel TeeChart isn't
doing what you'd expect,
or maybe you are not sure how something should be done. The first step
then is to
simplify the problem to the minimum expression so you can explain the
problem in few words.
TeeChart has many years on its back and many issues have
been discussed already
so there are big chances for you to find the same or a
similar problem and its resolution.
Please, use the search
function at the Steema support forum, the search
at StackOverflow, and the search
at our bug tracking system.
These are the three public communication channels we use with our
customers, as you can read in the support options
3. Raising an issue
- Clearing doubts
If you have a query of a syntactical or procedural
nature, ie. to ask advice from our technical team, please use the Steema
technical forums or StackOverflow.
Your product license
number and password for an active subscription form the login for the
- Raising a Bug Report
If you didn't do it when identifying the problem at
the point #1 above,
please arrange a simple example project
we can run as-is to reproduce the problem here.
Doing this helps both you and us to better understand the origin of the
problem. Also, it helps us to debug the project and try to find a
solution for the same.
Take a look at the explanation here.
You can attach your files at our upload page
if your project contains private info or it exceeds the size limit.
Go to the bug
tracking website. If you
don't already have a user account you can create a new user for
yourself to log the issue you have found here.
Please use the product categories to best position
your bug in the system and equip the report with as much help as you
can in the form of description and examples to help us reproduce the
Please tell us as much information as
- What TeeChart version are you using?
We need to know what exact build are you using, as well as whether you
are using a version shipped with the IDE, a commercial Standard a Pro
or a SourceCode version.
- What IDE are you using?
- What language are you programming with?
- What exact OS are you running? Sometimes a
problem is only reproducible in a 64bit system (or the contrary),
sometimes only in a specific Windows version, etc
If you have several issues, please try to
isolate each them in different projects, and if you need help with all
them, please open a new thread for each different issue.
4. Problem resolution
Issues fall into the critical or non-critical
categories. We decide on how to classify the issue according to
severity, scope, possibilities of a workaround and lifetime of the
issue in the context of general improvements over time to the product.
We generally include critical bug resolutions in the
next maintenance release if it is deemed technically possible to do so.
We will evaluate the impact and scope of non-critical
bugs, along with any other pertinent considerations to best schedule a
solution/answer for them. Some of these issues may receive a workaround
proposal as a solution rather than a code-fix.
5. Maintenance releases
Steema programs maintenance releases according to
demand, critical issue resolutions and other operational factors. The
frequency of maintenance releases varies according to product line.